Information Collection and Use Information Collection
Testlauncher Inc. is the sole owner of the information collected on any website that is owned and operated by it. Testlauncher Inc. may collect information from our users at several different points on our websites.
In order to use restricted pages of the web sites operated by Testlauncher Inc., a user may first be required to complete a registration form and open an account. During registration, users may be required to give contact information (such as name and email address). We may use this information to contact account holders about services on our site in which they have expressed interest.
Each account holder will be required to select a unique username and password for their account. The username and password are used to create and protect their private account which shall be protected as confidential (subject to exceptions discussed below). Account holders may update the information associated with their account or close the account at any time. Testlauncher Inc. reserves the right to close accounts which are dormant for more than one year. When an account is closed, all information recorded in the account may be removed from our system and permanently destroyed at any time.
Membership Fees & Purchases
Developers and others who purchase services or products via this web site may be requested to provide contact information (such as name, email, and mailing address) and financial information (such as credit card number, expiration date). This information may be used for billing and shipping purposes. If we have trouble processing an account registration form or an order for products or services, the information may be used to contact the responsible party.
Any credit card data supplied via this web site will be securely managed by an outside credit card processing company, and we will have access to only the last 4-5 digits for tracking purposes.
Both Developers and Testers may be added to our contact lists to receive future information on products, services and special deals, but may unsubscribe at any time by following the opt-out instructions in each communication.
a. User Profile
We may store information that we collect through cookies, log files and/or third parties to create a profile of our users. A profile is stored information that we may keep on individual users that identifies their particular viewing preferences. Consequently, collected information may be tied to their personally identifiable information to provide offers and improve the content of the site for the user. This profile may be used to tailor a user’s visit to our web sites and to direct pertinent marketing promotions to them. The profiles for individual users will NEVER BE SHARED with any third parties.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We may use both session ID cookies and persistent cookies. For a session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
c. Log Files
Like many websites, we may use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We may also use an in-house tracking utility that uses log files to analyze user movement.
d. Special Offers and Updates
We may send all new account holders a welcoming email to verify their subscription. Established account holders and others who purchased products or services via this web site in the past may occasionally receive information on our current products, services and special deals. Out of respect for the privacy of all recipients, we present the option to not receive these types of communications. Please see the Opt-out section.
e. Service Announcements
On rare occasions it may be necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended we might send account holders an email. Generally, account holders may not opt-out of these communications, though they may be able to deactivate their account. However, these communications are not promotional in nature.
f. Customer Service
We may communicate with account holders on a regular basis to provide requested services and in regards to issues relating to their account. We may reply via email, a secure internet exchange service, facsimile transmission or by telephone, in accordance with the account holder’s wishes.
a. Legal Disclaimer
Though we make every effort to preserve the privacy of our account holders and their customers, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.
b. Service Providers
For most transactions, we use an outside credit card processing company to bill Developers for services and to process purchases. This company does not retain, share, store or use personally identifiable information for any secondary purposes.
We may from time to time partner with other third parties to provide specific services. When an account holder signs up for these particular services, we may share names, or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
c. Business Transitions
In the event Testlauncher Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, the account holders’ personal information will, in most instances, be part of the assets transferred. Account holders may be notified via email & prominent notice on our website for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the account holders’ personally identifiable information may be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Our account holders are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to their use of our site. You can ask us not to send you marketing communications by following the opt-out instructions in each communication or you may let us know by contacting our Customer Support Department at firstname.lastname@example.org.
Communications with former account holders and others who purchased products or services via this web site will automatically cease after two years of inactivity unless the individual expressly consents to receive future communications by subscribing to them via the subscription link on this web site’s home page.
While we welcome email inquiries, email sent over the Internet is not secure and may be lost, intercepted, or altered. If you send personally identifiable information (including credit card account information) to us via email, we will not be liable if it is lost or intercepted, altered or misused by someone else.
Testlauncher Inc. takes every precaution to protect our account holders’ information. All of our account holders’ personal information is restricted in our offices. Only employees and agents who need the information to perform a specific job (for example, tester, billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees and agents must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, employees and agents are kept up-to-date on our security and privacy practices.
Correcting/Updating/Deleting/Deactivating Personal Information
You have a right to challenge the accuracy and completeness of your personal information and to have it amended, as appropriate. You also have a right to request access to your personal information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal personal information about another individual, your request for access may be limited or denied.
If an account holder’s personally identifiable information changes (such as postal code, phone, email or postal address), or if an account holder no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by the account holder contacting our Customer Support Department at email@example.com. We will respond within thirty (30) days of receipt of your written request.
We will also respond to inquiries about our policies and practices relating to the handling of your personal information. Inquiries should be directed to our Customer Support Department at firstname.lastname@example.org or by using the contact information provided below. We will investigate all complaints and will respond within 30 days of receipt of a written inquiry. If the complaint is found to be justified, we will take appropriate measures to resolve it, including, if necessary, amending this Policy and its procedures.
Contact: Privacy Officer
762 Upper James St. Suite 289
Hamilton, ON L9C 3A2
Notification of Changes